Metro Live Dhaka support

Help for the Metro Live Dhaka app · Published by NADESOFT

Common questions

Are the train times live?

Countdowns and train positions are calculated from the published MRT Line 6 timetable and headways. They are not live data from the operator, so a delayed train will not show as delayed.

My card can't be read

• Card reading works with MRT Pass and Rapid Pass cards on phones with NFC (iPhone 7 or later). iPads cannot read cards.
• On iPhone, tap Tap card, then hold the card flat against the top of the back of the phone until it says the card was read.
• Remove thick or metal cases, and keep the card still for a second.
• A brand-new card with no trips yet has no history to read. Use Set balance instead.

My balance or a recharge looks wrong

Online recharges reach your card only after you tap it on an Add Value Machine at a station. For a lost card or a wrong balance on the card itself, contact Rapid Pass through the official rapidpass.com.bd site. Metro Live Dhaka can't change card balances.

Ride tracking stopped or didn't start

• Allow location access While Using the App in your phone's settings, and keep Location Services on.
• Start the ride with I'm onboard while the app is open. It keeps following you with the screen locked.
• A ride ends on its own after a few minutes away from the metro line.
• Not in Dhaka? Tap Try a demo ride to see the ride experience without location.

How do I delete my data?

Everything is stored on your phone: deleting the app removes it. The optional backup is anonymous and expires after 180 days without use. To have it deleted sooner, email us from the app's device. Details are in the privacy policy.

Is this the official metro app?

No. Metro Live Dhaka is an independent app and is not affiliated with DMTCL, DTCA or Rapid Pass.

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